Self Storage Uxbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Uxbridge provides storage services and associated removal and transport services to individual and business customers. By making a booking, using our storage facility, or engaging our removal and related services, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before placing a booking or moving goods into storage. If you do not agree with any part, you must not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation who books or uses our services.
We, us, our means Self Storage Uxbridge, the provider of storage and related services.
Storage Unit means the allocated storage space, container, room, or area assigned to you under your booking.
Services means storage, access to storage units, removal and transport services, handling, loading and unloading, and any additional services we agree to provide.
Agreement means the contract between you and us made up of these Terms and Conditions and your confirmed booking details.
2. Scope of Services
We provide self storage units together with optional removal, transport, and handling services for domestic and commercial customers. Storage units are provided on a licence basis only. You acknowledge that you have no tenancy, lease, or exclusive possession of any particular unit; you are granted a licence to store your goods in a designated unit and to access that unit during our stated opening hours, subject to these Terms and Conditions.
We may also provide removal and transport services to collect your goods and deliver them to our facility or to another address as agreed. Any such services are carried out with reasonable care and skill, but remain subject to the limitations and exclusions of liability set out in these Terms and Conditions.
3. Booking Process
3.1 You may request a booking for storage and any associated removal services by contacting us and providing the requested information, including your name, address, goods description, preferred dates, and any access or parking restrictions. All bookings are subject to availability and our acceptance.
3.2 A booking is not confirmed until we issue a written confirmation such as a booking reference or confirmation document setting out the services to be provided, the applicable charges, and the start date of your storage or removal service. We reserve the right to decline any booking request at our sole discretion.
3.3 When making a booking on behalf of another person or business, you confirm that you are duly authorised to do so and that both you and the party on whose behalf you act are jointly and severally liable for all obligations under this Agreement.
3.4 For removal and transport services, it is your responsibility to provide accurate information about access, parking, property layout, size and quantity of items, and any items requiring special handling. We may adjust our quoted price if the information supplied is incomplete or inaccurate, or if the scope of work changes.
4. Access to Storage Units
4.1 Access to your storage unit is permitted only to you and any persons you have authorised in writing, during our published opening or access hours. You are responsible for the safe custody of any access codes, keys, or security devices we provide or approve.
4.2 You must ensure that your unit is properly locked and secured at all times when not in use. We are not responsible for checking whether your unit is locked, and we do not hold keys to locks you provide, unless expressly agreed.
4.3 We may temporarily restrict access to your unit for safety, security, maintenance, or operational reasons. Where reasonably practicable, we will provide advance notice of any planned restrictions.
5. Payments and Charges
5.1 Storage fees are normally charged in advance on a weekly or monthly basis, as specified in your booking confirmation. Removal and transport charges may be payable in advance, on completion, or in staged payments, as notified to you.
5.2 You agree to pay all charges on or before the due dates stated in your booking confirmation or subsequent invoices. We may require a deposit or pre-authorisation payment before granting access to a storage unit or commencing removal services.
5.3 If you fail to pay any amount when due, we may charge interest on the overdue sum at the rate permitted by applicable law and recover any reasonable costs incurred in collecting overdue payments, including debt recovery and legal costs.
5.4 We may review and vary our storage charges from time to time. Any change to the recurring storage fee will be notified to you with reasonable notice. If you do not accept the revised charges, you may terminate your storage agreement in accordance with the cancellation provisions set out below.
5.5 All charges are quoted exclusive of any applicable taxes unless explicitly stated otherwise. You are responsible for any taxes or duties that apply to the services supplied to you.
6. Cancellations and Termination
6.1 You may cancel a storage or removal booking prior to the start date by giving us notice. The applicable cancellation terms, including any fees, will depend on the notice period you provide and the nature of the services booked.
6.2 We may apply a cancellation fee where bookings are cancelled at short notice, particularly for removal and transport services where staff and vehicles have been allocated. Any such fees will be reasonable and proportionate to the costs incurred.
6.3 Ongoing storage agreements may usually be terminated by you by giving written notice in accordance with the minimum notice period specified in your booking confirmation. You must vacate your unit by the end of the notice period, remove all goods, and leave the unit clean and free from waste.
6.4 We may terminate your storage agreement or suspend access to your unit immediately if you fail to pay any amount due, breach these Terms and Conditions, store prohibited goods, or engage in behaviour that is unsafe, unlawful, or disruptive to other customers or our staff.
6.5 Upon termination, if you do not remove your goods and vacate the unit, we may take steps to recover any unpaid charges and deal with your goods in accordance with our rights under these Terms and Conditions and applicable law, which may include selling or disposing of items after giving reasonable notice where required.
7. Customer Responsibilities
7.1 You are responsible for packing your goods securely so that they can be transported and stored safely, whether using our removal services or delivering them yourself. Fragile or delicate items should be properly protected, and any items requiring special handling should be clearly identified.
7.2 You must not store or request us to transport items that are illegal, dangerous, perishable, or otherwise prohibited. Prohibited goods include but are not limited to:
Explosives, firearms, weapons, and ammunition.
Flammable or combustible materials, including most fuels and certain chemicals.
Toxic, corrosive, or hazardous substances.
Perishable food items or living animals and plants.
Stolen goods, counterfeit goods, or items obtained illegally.
7.3 You must comply with all site rules, safety instructions, and any notices displayed at our premises. You are responsible for the conduct of anyone you bring to the site or authorise to access your unit.
7.4 You should maintain your own insurance cover for goods stored or transported, as our liability is limited as set out below. It is your responsibility to assess the value and risk associated with your goods.
8. Condition of Goods and Inventory
8.1 Unless otherwise agreed in writing, we do not carry out a detailed inventory of goods that you store with us. You are solely responsible for maintaining any inventory or record of your items.
8.2 You warrant that your goods are in a condition suitable for storage and transport, that they are properly packed, and that they will not cause damage to our property, vehicles, equipment, or to the property of other customers.
8.3 If we reasonably believe that any goods present a risk to health, safety, property, or the environment, we may take appropriate action, which may include refusing to transport them, requiring you to remove them, or isolating or disposing of them where necessary.
9. Liability and Limitations
9.1 We will perform our services with reasonable care and skill. However, your use of our storage and removal services is at your own risk, and our liability is limited as set out in this section.
9.2 We are not liable for loss, theft, or damage to goods stored or transported unless such loss or damage is caused by our negligence or breach of these Terms and Conditions. In any such case, our liability is limited to the lower of the reasonable repair cost, replacement value of the goods, or any specific limit we have agreed in writing.
9.3 We are not liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity, arising from or in connection with the services provided under this Agreement.
9.4 We are not responsible for any loss or damage caused by events outside our reasonable control, including but not limited to natural disasters, extreme weather, fire, flooding, acts of vandalism or terrorism, strikes, or interruptions to utilities or transport.
9.5 You are responsible for ensuring that adequate insurance is in place for your goods during storage and transit. We may offer or suggest third party insurance options, but you remain responsible for assessing their suitability for your needs.
9.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be lawfully limited or excluded.
10. Waste Regulations and Disposal of Goods
10.1 You must not leave unwanted items, packaging, or general rubbish in common areas, car parks, or access roads. All waste must be removed from the site by you or disposed of only in designated areas in accordance with our instructions.
10.2 Hazardous waste, electrical items, large furniture, or bulky items must not be left on site or deposited in general waste containers. You are responsible for arranging suitable disposal of such items in compliance with applicable waste and environmental regulations.
10.3 If you leave waste or unwanted items at our facility in breach of these Terms and Conditions, we may arrange for removal and disposal and charge you a reasonable fee for doing so, including any specialist disposal charges.
10.4 Where your storage agreement has ended and you have failed to remove your goods, we may, after giving any notices required by law, sell, recycle, or dispose of items as we consider appropriate. Any net proceeds of sale may be applied towards unpaid charges, with any remaining balance held or returned in accordance with applicable law.
11. Data Protection and Privacy
11.1 We will process your personal data in order to provide our services, manage your account, handle payments, and comply with legal obligations. We take appropriate steps to protect your personal information and maintain its confidentiality.
11.2 By using our services, you consent to our use of your personal data for legitimate business purposes related to the provision of storage and removal services, including for security and fraud prevention purposes.
12. Security and CCTV
12.1 Our facility may be monitored by security systems, including closed circuit television. These systems are used to enhance the security of the site and the goods stored within it. However, no security measures guarantee complete protection and you remain responsible for insuring your goods.
12.2 You agree not to tamper with or obstruct any security equipment, cameras, access control systems, or alarms. Any deliberate interference may result in termination of your agreement and possible legal action.
13. Variations to Terms
13.1 We may vary these Terms and Conditions from time to time to reflect changes in law, regulations, industry practices, or operational requirements. Any updated terms will be made available to you and, where your storage agreement is ongoing, will take effect after reasonable notice.
13.2 If you do not agree to any material change to these Terms and Conditions, you may terminate your storage agreement by giving notice and vacating your unit before the changes take effect.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, are governed by and construed in accordance with the law of England and Wales.
14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter, except where applicable consumer law allows you to choose your local jurisdiction.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any other or further exercise of that right or remedy.
15.3 This Agreement constitutes the entire agreement between you and us in relation to the provision of storage and related removal services and supersedes any prior understandings or agreements, whether written or oral.
By proceeding with your booking or continuing to use our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
