Self Storage Uxbridge Customer Privacy Policy
This Privacy Policy explains how Self Storage Uxbridge collects, uses, stores and protects personal data belonging to our customers and prospective customers in the Uxbridge area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
Who This Policy Applies To
This Privacy Policy applies to all Self Storage Uxbridge customers, past customers, and prospective customers in the Uxbridge area who enquire about, use, or have used our self storage or associated services. It also applies to visitors to our premises and individuals who contact us for information about our services.
Personal Data We Collect
We only collect personal data that is necessary for the operation of our self storage business and the provision of our services. The categories of personal data we may collect include:
Identification and contact details, such as name, postal address, contact address, and any additional contact details you choose to provide.
Contract and account information, such as storage unit number, contract start and end dates, billing history, payment status, and details of services you have purchased.
Payment information, such as limited payment card details processed securely through our payment providers, bank details for certain payment methods, and transaction records. We do not store full card details where this is not necessary.
Communication records, such as enquiries, complaints, feedback, and correspondence relating to your agreement or proposed agreement with us.
Security and access information, such as CCTV footage captured on our premises, access control data relating to entry and exit from the facility, and records of incidents for safety and security purposes.
Technical information, such as IP address, device and browser details where you browse our websites or online portals, collected through log files and similar technologies.
How We Collect Your Data
We collect data directly from you when you contact us, obtain a quote, visit our facility, sign a storage agreement, make a payment, or communicate with us by any means. We may also collect personal data from third parties where permitted by law, including credit reference agencies, payment providers, and service partners who assist with identity verification or debt collection.
Lawful Bases For Processing
We process your personal data only where we have a lawful basis under data protection law. The lawful bases we rely on include:
Contract. We process data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide storage services, manage your account, and process payments.
Legal obligation. We process data where necessary to comply with legal and regulatory obligations, including tax, accounting, and health and safety requirements, and to respond to lawful requests from public authorities.
Legitimate interests. We process data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include operating and securing our facility, preventing fraud and non payment, improving our services, and defending legal claims.
Consent. In limited cases we may rely on your consent, for example for certain types of direct marketing or where we use optional cookies or similar technologies. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage self storage and related services, including setting up your account, confirming your identity, providing access to the facility, and administering your contract.
To manage payments and billing, including invoicing, processing payments, applying charges, managing arrears, and taking steps to recover unpaid debts.
To maintain safety and security, including operating CCTV and access control systems, preventing unauthorised access, investigating incidents, and protecting our staff, customers, and property.
To communicate with you, including responding to enquiries, providing service updates, sending notices about your contract, and dealing with complaints or disputes.
To improve and develop our services, including monitoring usage patterns, enhancing our facilities, training staff, and maintaining accurate records.
To comply with legal and regulatory requirements, including record keeping, reporting obligations, and responding to lawful requests from authorities.
To send you marketing about our services where we are permitted to do so by law. You can object to or opt out of marketing at any time.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. In determining appropriate retention periods, we consider the nature of the data, the purposes of processing, and any legal obligations.
Customer account and contract records are generally kept for a period after the end of your agreement to enable us to respond to queries, deal with disputes, and meet our legal obligations. CCTV footage is retained for a limited period unless it is required for the investigation of an incident, suspected crime, or legal claim, in which case it may be retained for longer. Financial and transactional records are kept for the period required by tax and accounting legislation.
Data Sharing And Processors
We do not sell your personal data. We may share your information with trusted third parties where necessary for the operation of our business, the performance of your contract, or compliance with the law.
Service providers acting as data processors may process data on our behalf under written contracts. These may include payment processors, IT and hosting providers, access control and security system providers, document storage and destruction services, and providers of customer relationship management systems.
Professional advisers such as lawyers, accountants, and auditors may receive your data where necessary for the provision of their services to us. We may also share data with debt recovery agencies and credit reference agencies where this is necessary to manage non payment or fraud.
We may disclose your data to law enforcement bodies, regulators, courts, or other public authorities where required or permitted by law, or where necessary to protect our rights, the rights of our customers, or the safety and security of our premises.
International Transfers
Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information in accordance with data protection law. These safeguards may include the use of approved standard contractual clauses or transfers to countries which have been recognised as providing an adequate level of data protection.
Security Of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include physical security at our premises, secure access controls, restricted access to personal data on a need to know basis, staff training on data protection, and the regular review of our security procedures.
Your Data Protection Rights
Under data protection law, you have the following rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the data we hold about you.
Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction. You have the right to request that we restrict the processing of your personal data in specific situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to data portability. In some cases you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object. You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes. We will stop processing for marketing immediately and will stop other processing unless we have compelling legitimate grounds.
Rights in relation to automated decision making. You have rights not to be subject to a decision based solely on automated processing, including profiling, where this has legal or similarly significant effects on you, unless certain conditions apply.
Exercising Your Rights And Complaints
You can exercise your data protection rights by contacting us using your usual contact route with Self Storage Uxbridge and clearly stating your request. We may need to verify your identity before responding. We aim to respond to all valid requests within one month, or longer where permitted by law, and will explain any extension that may be necessary.
If you are concerned about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom. We encourage you to contact us first so that we can try to resolve any issues directly.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements, or business operations. Any changes will take effect when the updated policy is made available. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.
